Dispatchers... The Most Important People You Will Never See
A Couple of Questions: Why is the phrase, ‘I’m just a dispatcher” still used? When will dispatchers finally accept that they are first responders? Over 18 years ago I was tasked to write an article; an extremely unfamiliar and uncomfortable task required to complete a year long process of becoming a master instructor for California Peace Officer Standards and Training (POST). This was not a task I took lightly for two reasons: Being published scared the living crap out of me, and, I was JUST...
